FAQs

To place an order, simply browse our website and add the desired items to your shopping cart. Once you have selected all the products you want to purchase, proceed to the checkout page. Provide the necessary shipping and payment information, and confirm your order to complete the process.

We have a flexible return/exchange policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 7 days from the date of delivery. Please review our detailed returns and refunds policy for specific instructions and any conditions that may apply.

We accept a variety of payment methods to provide convenience and flexibility to our customers. As we utilize Shopify Payments, our payment processing is seamlessly integrated with the Shopify platform. This allows us to accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we may offer alternative payment options such as Apple Pay, Google Pay and Meta Pay depending on their availability through Shopify Payments. We also offer Shop Pay Installments, which allows you to split your purchase into smaller, more manageable payments over time.

Yes, it is absolutely safe to shop on our website. We prioritize the security of our customers' information by implementing SSL encryption to protect data transmission. Additionally, we want to assure you that we do not store or have access to your credit/debit card number or CSV (Card Security Code). Your payment details are securely processed by our trusted payment service provider (Shopify).

Once your order is shipped, we will provide you with a link. You can use that link to get real-time updates on the status and location of your shipment.

If you receive a damaged or defective product, please contact our customer support immediately. We will gladly assist you in resolving the issue by offering a replacement or refund, depending on the situation. We may request supporting evidence, such as photos or a description of the damage, to facilitate the process.

We understand that circumstances may change, and you might need to cancel or modify your order. Please contact our customer support as soon as possible, and we will do our best to accommodate your request. However, please note that if your order has already been processed or shipped, we may not be able to make changes.

Yes, we periodically offer discounts and promotions. You can stay updated on our latest offers by subscribing to our newsletter. Additionally, we may have exclusive promotions for our loyal customers or during special occasions.

Our privacy policy outlines how we collect, use, and protect your personal information. It provides details about the types of data we collect, how we store and secure it, and the purposes for which we use it. For details, please review our privacy policy.

Yes, all the products we offer on our website are authentic and sourced directly from authorized distributors or manufacturers. We value the trust of our customers and ensure the authenticity and quality of our products.

Yes, customer satisfaction is important to us. If you are not satisfied with your purchase, please refer to our returns and refunds policy for instructions on how to request a refund. The policy will outline the timeframe and any conditions that may apply.