FAQs

After your order ships, we’ll provide a tracking link. Use this link toget real-time updates on your shipment’s status and location.

Customer satisfaction is our priority. If you're unhappy with your purchase,please review our returns and refunds policy for step-by-stepinstructions on requesting a refund. The policy outlines thetime-frameand conditions for eligibility.

If you receive a damaged or defective product, contact our customer support at support@bnbesupply.com right away. We’ll help resolve the issue with a replacement or refund, depending on the case. To speed up the process, we may ask for supporting details like photos or a description of the damage.

Yes,we regularly offer exclusivediscounts and promotions!Stay updated on our latestdealsby visiting our websiteand social media.Plus, our loyalcustomersget specialofferson exclusive occasions. Don't miss out—shop now and save!

The price displayed on our website includes all applicable VAT. You only need to pay the listed amount at the time of purchase. There are no additional VAT or duty charges at the time of delivery—simply receive your item hassle-free.

Weoffer two delivery options that you can select when placing yourorder:PaidShipping: Delivered via UPS, this option costs 9.99 GBP and typicallytakes 3 to 7 business days.FreeDelivery: This option takes 7 to 15 business days.Youcan choose the option that best suits your needs during checkout.

Yes, our machines are designed for universal use and can be usedworldwide. You won’t need a voltage transformer to operate them.

Yes, we periodically offer discounts and promotions. You can stay updated on our latest offers by subscribing to our newsletter. Additionally, we may have exclusive promotions for our loyal customers or during special occasions.

Our privacy policy outlines how we collect, use, and protect your personal information. It provides details about the types of data we collect, how we store and secure it, and the purposes for which we use it. For details, please review our privacy policy.

Yes, all the products we offer on our website are authentic and sourced directly from authorized distributors or manufacturers. We value the trust of our customers and ensure the authenticity and quality of our products.

Yes, customer satisfaction is important to us. If you are not satisfied with your purchase, please refer to our returns and refunds policy for instructions on how to request a refund. The policy will outline the timeframe and any conditions that may apply.